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Microsoft Word Help

Microsoft Word help? I can't get this?
The top of my Microsft word has change font, color, paragraph, edit, everything. But it's blocked... I can't click on it. I had written on this document before but today it's blocked. Thanks in advance!

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Microsoft word help. Question is in the details below.?
A document has been entered into Word using the default margins. What can you say about the number of hard and soft returns if the margins are increased by 0.5" on each side? a.The number and position of both hard and soft returns is unchanged. b.The number of hard returns is the same, but the number and/or position of the soft returns decreases. c.The number and position of both hard and soft returns decreases. d.The number of hard returns is the same, but the number and/or position of the soft returns increases. Which is the answer? it is not B because i got it wrong. thank u

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Microsoft Word Help (BULLETPOINTS)?
I'm doing my CV and wanted to have bulletpoints. I know how to get them on but I want them spaced out. Example: * Communication * Task Orientation * Problem Solving * BLAH LOLOL Example: (of what I don't want) * Communication * Problem Solving * Task Oreintation * BLAH LOLOL Screen shot: http://imageshack.us/photo/my-images/341/unledq.jpg/

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